Who we are
D15 Designs LLC ("D15 Designs", "we", "our", "us") operates the website d15designs.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information we collect
Information you provide
- Contact form submissions: name, email address, company name, service interest, budget range, and project description.
- Purchases: billing details, payment information (processed by Square — we do not store card numbers), and order history.
- Newsletter signups: email address.
Information collected automatically
- Essential cookies: session cookies required for the site and cart to function.
- Analytics cookies: only if you accept our cookie consent banner. Used to understand how the site is used (page views, traffic sources). We do not use Google Analytics unless consent is given.
- Server logs: IP address, browser type, pages visited, and timestamps — retained for up to 30 days for security monitoring.
How we use your information
- To respond to your enquiries and provide requested services.
- To process orders and manage your account.
- To send service-related communications (order confirmations, project updates).
- To improve our website and services.
- To comply with legal obligations.
We will never sell, rent, or trade your personal information to third parties for marketing purposes.
Payment processing
Payments are processed by Square. Your card details are transmitted directly to Square's servers using TLS encryption — we never see or store your full card number. Square's privacy policy is available at squareup.com/privacy.
Cookies
Our site uses the following cookies:
- Essential: WooCommerce cart session, WordPress login (if applicable). These cannot be disabled.
- Consent:
d15_cookie_consent— stores your cookie preferences for 1 year. - Analytics: Only set if you click "Accept" on the cookie banner.
You can manage cookies at any time through your browser settings.
Data retention
- Contact form data: retained for 2 years after last communication.
- Order data: retained for 7 years for tax and accounting purposes.
- Newsletter subscribers: retained until you unsubscribe.
- Server logs: retained for 30 days.
Your rights (GDPR)
If you are in the European Economic Area, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data ("right to be forgotten").
- Object to or restrict processing of your data.
- Data portability — receive your data in a structured format.
- Withdraw consent at any time.
To exercise any of these rights, email us at [email protected]. We will respond within 30 days.
Third-party services
We may use the following third-party services that process data on our behalf:
- Square: payment processing.
- Cloudflare: CDN, DNS, and DDoS protection.
- WP SMTP: email delivery.
Data security
We implement industry-standard security measures including TLS encryption, regular software updates, daily backups, and access controls. While no system is 100% secure, we take reasonable steps to protect your information.
Changes to this policy
We may update this policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the site after changes constitutes acceptance.
Contact
If you have questions about this Privacy Policy, email us at [email protected].